Refund policy

Last updated: August 15, 2026

At Merosa Labs, we want you to feel confident when ordering from merosalabs.com. If something is not right with your purchase, this policy explains when you may qualify for a return, replacement, or refund.

60-Day Return Window

You may request a return within 60 days of the date your order is delivered.

To qualify for a standard return, products should generally be unopened, unused, and in their original condition.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

60-Day Satisfaction Guarantee

We also offer a 60-day satisfaction guarantee on qualifying purchases made directly through merosalabs.com.

If you have opened and tried a Merosa Labs supplement and are not satisfied with your experience, contact us within 60 days of delivery and we will review your request.

For approved satisfaction guarantee claims, we may not require you to physically return an opened product.

To submit a request, contact our support team and include:

• Your order number
• The email address used for the purchase
• The product involved
• A short explanation of your experience

We may request additional information where reasonably necessary to verify the purchase or review the claim.

Eligibility

A return or refund request must generally meet the following conditions:

• The request is submitted within 60 days of delivery
• The order was purchased directly from merosalabs.com
• You can provide valid proof of purchase
• The request is not connected to suspected fraud, abuse, or repeated misuse of our refund policy

Our voluntary satisfaction guarantee may be limited to one qualifying refund per customer, household, or delivery address.

Opened Supplements

Because Merosa Labs sells dietary supplements and other consumable wellness products, opened products generally should not be mailed back unless our support team specifically instructs you to return them.

If an opened product qualifies under our 60-day satisfaction guarantee, we will provide the appropriate next steps.

How to Start a Return

To request a return or refund, contact our customer support team and provide your order number along with the reason for your request.

If a physical return is required, we will provide return instructions.

Please do not send products to an address found elsewhere online or on a previous shipping label unless our support team has specifically instructed you to do so.

Return Shipping

For standard returns involving an unwanted or unopened product, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.

If we confirm that your order arrived damaged, defective, or incorrect, we may cover reasonable return shipping costs where a return is necessary.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If a product arrives damaged, defective, leaking, improperly sealed, or different from what you ordered, contact us as soon as reasonably possible.

Please include your order number and, where possible, clear photographs of:

• The affected product
• The product label or packaging
• The outer shipping packaging
• The shipping label

After reviewing the issue, we may provide a replacement, refund, store credit, or another appropriate resolution.

Refund Processing

Once a refund has been approved, it will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for an approved refund to be processed.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Original Shipping Charges

Original shipping charges are generally non-refundable unless:

• We shipped the wrong product
• The product arrived damaged or defective
• Applicable law requires the shipping charge to be refunded

Bundles and Multi-Product Orders

Merosa Labs may offer bundles, multi-product packages, quantity discounts, or other promotional combinations.

If only part of a bundle or promotional order is returned, the refund may be calculated based on the adjusted value of the products kept rather than simply dividing the original bundle price equally.

Free Gifts and Promotional Products

Free gifts, samples, complimentary products, and promotional items do not have a separate cash value and are not eligible for individual refunds.

If a free or promotional item was included because an order met a specific purchase requirement, we may require that item to be returned with the qualifying purchase.

If a required promotional item is not returned, its stated value may be deducted from the refund where permitted by law.

Final Sale Products

Products clearly marked as final sale may not be eligible for standard returns.

This does not affect any rights you may have if a product is damaged, defective, incorrectly supplied, or otherwise protected under applicable consumer law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be modified or cancelled after it has entered processing or fulfillment.

If the order has already shipped, the applicable return process may need to be followed after delivery.

Refused or Undeliverable Packages

If a shipment is returned because the delivery address was incorrect, incomplete, refused, unclaimed, or otherwise undeliverable for reasons outside our control, any refund may be reduced by shipping or carrier fees incurred by us where permitted by law.

Refund Abuse and Fraud

Our return policy is intended to provide a fair experience for genuine customers.

We reserve the right to refuse, restrict, or investigate requests where we reasonably believe there may be fraud, abuse, or misuse of this policy.

This may include:

• Repeated or excessive refund requests
• Multiple claims involving the same order or product
• False claims regarding missing, damaged, or defective products
• Abuse of promotional offers or satisfaction guarantees
• Fraudulent payment disputes or chargebacks
• Attempts to obtain multiple refunds through different accounts, identities, addresses, or payment methods

Where appropriate and permitted by law, suspected fraudulent activity may be reported to payment providers, financial institutions, shipping carriers, or relevant authorities.

Purchases From Other Sellers

This Return & Refund Policy applies only to products purchased directly through merosalabs.com.

If you purchase a Merosa Labs product through another retailer, marketplace, distributor, or third-party seller, the return or refund must generally be requested through that seller and will be subject to their policies.

Your Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be waived.

If applicable law provides rights that are more favorable than the terms described here, those legal rights will continue to apply.

Contact Us

If you have questions about a return, refund, replacement, or order issue, please contact us at:

support@merosalabs.com