Privacy Policy

Last updated: August 15, 2026

This Privacy Policy explains how Merosa Labs collects, uses, stores, and shares personal information when you visit merosalabs.com, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Billing and shipping information
• Order and transaction details
• Customer service messages
• Product reviews, feedback, or survey responses
• Any other information you choose to provide

We may also automatically collect certain information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Referring websites or pages
• General location information
• Cookie, pixel, and similar technology data

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Process payments, returns, and refunds
• Provide customer support
• Send order confirmations, shipping updates, and other service messages
• Respond to questions and requests
• Detect and prevent fraud, abuse, and unauthorized transactions
• Improve our website, products, and customer experience
• Understand how visitors use our website
• Measure the effectiveness of advertising and marketing
• Personalize website content and promotions
• Send marketing communications where permitted by law
• Comply with legal, accounting, tax, and regulatory obligations

Orders and Payment Information

When you place an order through merosalabs.com, we collect the information needed to process your purchase and deliver your products.

Payments may be processed by third-party payment providers. Merosa Labs generally does not directly store complete credit or debit card numbers.

Payment providers may process your information according to their own privacy and security practices.

How We Share Personal Information

We may share personal information with trusted service providers that help us operate our business and provide our services.

These may include:

• Ecommerce and website hosting providers
• Payment processors
• Shipping and fulfillment providers
• Email and customer communication providers
• Customer support providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Professional advisers such as lawyers, accountants, and consultants

We may also disclose personal information where reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights, investigate suspected fraud, enforce our policies, or protect the safety of our customers and business.

If Merosa Labs is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate our website and better understand how it is used.

These technologies may be used to:

• Keep shopping cart features working
• Remember preferences
• Improve website performance
• Measure traffic and engagement
• Understand how visitors reached our website
• Measure marketing campaigns
• Provide more relevant advertising

You may be able to control or disable cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect how some parts of the website function.

Advertising and Analytics

We may work with analytics, advertising, and social media providers to better understand website activity and improve our marketing.

These providers may use cookies, pixels, or similar technologies to collect information about your interactions with our website.

Depending on where you live, you may have the right to limit or opt out of certain targeted advertising, profiling, or data-sharing activities.

Email Marketing

If you choose to join our email list, we may send you product updates, educational content, promotions, special offers, and other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even if you unsubscribe from marketing communications, we may still send you transactional or service-related messages about your orders, refunds, or customer support requests.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

• Fulfill and document orders
• Provide customer service
• Process returns and refunds
• Maintain tax and accounting records
• Prevent fraud and abuse
• Resolve disputes
• Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request a copy of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data-sharing practices

These rights may vary depending on your location and may be subject to legal exceptions.

To submit a privacy request, contact us at support@merosalabs.com.

We may request information reasonably necessary to verify your identity before completing certain requests.

United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws.

Depending on your state of residence, these may include rights to access, correct, delete, or obtain a copy of personal information, as well as rights relating to targeted advertising or certain forms of data sharing.

Where required by law, we will honor valid privacy requests submitted to support@merosalabs.com.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, we may process personal information under one or more lawful bases, including:

• Performance of a contract, such as fulfilling your order
• Compliance with legal obligations
• Our legitimate business interests
• Your consent, where required

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

International Data Transfers

Some of our service providers may process or store personal information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, contact us at support@merosalabs.com.

Third-Party Websites

Our website may contain links to websites, applications, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technologies, or legal obligations.

When changes are made, we may update the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, contact us at:

support@merosalabs.com